Returns & Exchanges

At Revopoint 3D, we want you to be fully satisfied with your precision scanning experience, which is why we offer a 14-day return window for all hardware and accessories. If your device is defective or does not meet your expectations, we provide a streamlined process for returns and technical evaluations.

Return Process

• 1.
  Initiate a Request

  Contact our customer support team within 14 days of receiving your product to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the 3D scanner in its original packaging, including all cables, calibration boards, and accessories to ensure a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label and drop your package off at an authorized courier location; please retain your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition and functionality, your refund will be processed to your original payment method within 7-10 business days.